Cancellation Policy

Cancellation Due to Weather or Operational Reasons

• In cases of bad weather, typhoons, flight cancellations, strong winds, or an insufficient number of participants, the boat tour may be cancelled.
• In such cases, the dive may be cancelled or changed to a beach entry dive.
• No cancellation fee will be charged if the cancellation is due to these reasons.

Cancellation by Customer

• From 8 days before the dive date, a cancellation fee of 10,000 JPY will apply.
• Cancellation on the day before or the same day will incur a fee of 20,000 JPY.

Please understand that we are required to pay cancellation fees to the boat operators we arrange in advance. Last-minute cancellations cause significant inconvenience, so we kindly ask that you book only if you are certain of your schedule.

Examples of Customer-Initiated Cancellation

The following cases are considered cancellations by the customer:

• Arriving late for the meeting time
• Feeling unwell, hangover, or oversleeping
• No communication / no-show
• Change of mind
• Missing departure time due to traffic

Health Conditions & Medical History

All participants must be in good health to join our diving activities.

Guests with a history of the following conditions are not permitted to participate:

• Cardiovascular diseases
• Respiratory diseases
• Brain or neurological disorders
• Ear or sinus conditions
• Pregnancy
• High blood pressure
• Diabetes
• Epilepsy

If you have any other medical conditions or are taking regular medication, please consult with us in advance before booking.

Participants who are under the influence of alcohol or have residual alcohol from the previous day will not be allowed to dive. If alcohol is detected on the day of the dive, we may conduct a breath alcohol test.

Flying After Diving

To prevent decompression sickness, you must not fly on the same day after diving.

Please schedule your return flight for the following day, allowing at least 18–24 hours after your last dive before boarding a flight.

Diving on your arrival day is permitted.

Payment

Payment can be made by credit card or in Japanese yen (cash).

Pickup Time

Please be ready in front of your hotel 5 minutes before the scheduled pickup time. Morning pickups are conducted at 5- to 10-minute intervals, so if one person is late, it may delay the entire group. In most cases, the pickup may arrive slightly earlier than scheduled, so we appreciate your cooperation.

If you are not visible at the scheduled time, do not come out of the hotel, or cannot be reached by phone, it will be treated as a same-day cancellation.

Pickup Areas

We can provide pickup service within Naha city. However, if your hotel is located far from the city center, pickup may not be available.

About the Dive Sites

We usually dive at locations with calm sea conditions and little wind. However, in cases of strong winds or rough seas when we cannot choose different dive sites, we may do consecutive dives at the same location. Thank you for your understanding.